How to Pay Your Garbage Bill
 

Residential Customers Only
Please note, there are upcoming changes to our billing periods that
will affect your account.  Please click here for details.

Ways to Pay Your Garbage Bill
 
 

Pay/View Your Bill Online or Set up a Recurring Payment:

If you already have an existing profile, please log in using your User Name and password.

To enroll as a new user, please set up a new profile. You will need your account number and an invoice number, which can be found on your recent bill.

*We accept Visa, MasterCard, American Express and checking accounts for online payments.

If you currently have your account set for recurring payments with a fixed amount and/or your payment was aborted, you will need to log in to your account to edit the fixed amount for the April and August statements.

  • Visit https://www.wcicustomer.com to log in with your username and password.
  • Click on PAYMENTS in the blue menu banner.
  • Under RECURRING PAYMENTS, click on EDIT to change the fixed amount.
    • The Optional Maximum amount, if selected, must be greater than your current invoiced amount.
  • Click SUBMIT to complete the changes. Your recurring payment will begin again with your next invoice.

NO EXTRA CHARGE to make online payments

When making an online payment through our website www.wcicustomer.com, there is no extra charge. If you are instructed to pay a surcharge to make an online payment, you are on the wrong website. It has come to our attention that third party payment companies charge WVC&R customers a fee to ensure the payment is sent to avoid any late fees or interest. Again, there is NO EXTRA CHARGE to make online payments. For any questions, please contact Customer Service at 408-283-9250.

Pay Your Bill over the Phone with a Credit Card:

Call our automated phone system at 855-569-2719. You will need to enter your account number and the amount you owe to make a payment.

Pay by Mail:

Mail in a check payable to West Valley Collection & Recycling. Use the pre-addressed envelope included with your bill. Please include the payment stub to expedite the payment process.

Pay Your Bill at our Office Located at:

1333 Oakland Road
San Jose, CA 95112

Our office hours are:
Monday – Friday
8 AM to 4:30 PM

408-283-9250

Home Banking

Payee and address to:

West Valley Collection & Recycling
PO BOX 60248
LOS ANGELES CA 90060-0248

Residential Customers Only

Please note, there are upcoming changes to our billing periods that will affect your account.

On your April billing statement you will see a one-time modification. The statement will cover four months of collection service instead of three. The change in this billing cycle is to reduce confusion related to annual rate changes. Rate changes take place annually on July 1st, in the middle of the billing cycle. Historically, this mid cycle adjustment has caused some confusion for that billing quarter and the subsequent billing quarter. The change in the months of the billing cycle has presented the opportunity to eliminate this confusion.

Your next billing statement, which arrives in April, will include the collection services provided during the months of March, April, May and June.

All subsequent billing statements will be for 3 months of service. Your next statement will be sent out August 1st for the months of July, August and September.

This change will in no way increase costs to you. Instead, it is merely a change in the months covered in each bill. There will be a 30 day grace period for the payment of the additional month included in your April 1st statement. No penalties will be assessed if you choose to pay for the 3 months and delay your June payment.

For any questions regarding the billing cycle change or for more information, please visit our website at www.westvalleyrecycles.com or contact Customer Service at 408-283-9250.




© 2015 West Valley Collection and Recycling, LLC.  All rights reserved.
Web Site by NetPresence®